“We have not busted anything, yet.” Thank you to the Hanover teams replacing the rusted old main water line on our street with modern eight-inch Ductile-Concrete pipe. Mike, a cheerful supervisor with Norwich’s L&M Service Contractors made the “busted” comment at 6:45 a.m. on a recent morning as a team of 10 workers — plus two powerful excavators and a line of trucks — was about to start replacing the one-inch line to our house.

Christina Hall, deputy director of engineering and utilities for Hanover’s Department of Public Works, invited neighbors to a helpful on-street information session weeks before the work started. Communication has been excellent. The L&M crew has worked long days to dig the ditch, replace the pipes, reconnect the lines to our houses and clean up.

Neighbors are appreciative of how the road has been kept mostly open and essential water shuts offs have been rare. Hanover’s planners, the DPW staff and local contractors do good work. This bodes well for when Hanover replaces the 100 year-old water lines on South Main Street.

William Young, Hanover