Alison Bruce, of Topsham, Vt., has been promoted to bank operations officer at Ledyard National Bank. In her new role, Bruce is responsible for centralizing operational functions, improving efficiencies, streamlining processes and improving client service. Bruce began her career with Ledyard in 1999 as a customer service representative, working her way up to branch manager at Ledyard’s Lyme location in 2001. She moved into the areas of compliance and information security over the past 13 years. Bruce is a graduate of the Community College of Vermont and holds diplomas in bank operations, commercial lending and consumer lending from the American Institute of Banking. She is a certified community bank compliance officer with the Independent Community Bankers Association, a certified compliance manager through the Institute of Certified Bankers, and holds the Wharton Leadership Certificate from The University of Pennsylvania/The Wharton School. In 2014, she completed the Executive Education Program through the ABA Stonier Graduate School of Banking and completed the Executive Leadership and Risk Management Program through the Risk Management Association in 2015.
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