Kinney Drugs has scaled back its AI assistant, Burt, following customer complaints regarding inaccurate refill information and privacy concerns, returning instead to a traditional prompt-based phone system.
Kinney Drugs has scaled back its AI assistant, Burt, following customer complaints regarding inaccurate refill information and privacy concerns, returning instead to a traditional prompt-based phone system.
You can now receive the latest newsletter from the Valley News directly in your inbox and never miss a headline.
