A major overhaul of Vermont’s motel voucher program for people experiencing homelessness is now underway.

Vermonters who have no place to sleep will now be required to call the state during normal business hours, and they’ll face more questions about their health, safety and housing options. There won’t be as many motel rooms available, and people won’t be allowed to stay as long.

The Sept. 1 changes to motel room access mark the beginning of the rollout for the Vermont Homeless Response Continuum, a refashioned structure for responding to homelessness put in place by the Legislature and signed by Gov. Phil Scott in June.

People seeking a motel voucher will no longer be able to access one in the evenings or over the weekends. Historically, the United Ways of Vermont’s 211 helpline served as the entry point to a motel voucher after the state’s offices closed. In July, Vermont 211 handled 1,024 housing assistance calls tied to the state’s motel voucher program, and conducted 541 intakes, according to United Ways director Alison Lamagna.

But late last month, state officials notified the organization that they would be ending that arrangement, Lamagna said. Going forward, people seeking shelter will need to call the state between 8 a.m. and 4:30 p.m., Monday through Friday.

The pivot left Lamagna disappointed and concerned. She is particularly worried about people who lack reliable access to a phone or who are facing a dangerous situation, like domestic violence.

“The impact is going to be less people able to get help when they need it,” she said.

(211 will still be able to refer people to community-based shelters and other housing programs, Lamagna said.)

Miranda Gray, deputy commissioner of the Economic Services Division at the Department for Children and Families, said DCF decided to stop using 211 for accessing motel vouchers in part because the state is beginning to use a more involved intake process to determine a person’s eligibility for a voucher.

A new assessment system will consider someone’s immediate health and safety risks and their possible housing options. The assessment will also be used for other types of shelter programs in Vermont in the future.

That system will help the state prioritize people for more limited space. Private motels and hotels in the state voucher program have been the single largest provider of shelter in Vermont in recent years. As of Sept. 1, lawmakers have imposed lower caps on the number of rooms the state can use throughout the year, and the maximum stay has been reduced to 70 days. (That time limit is waived during the winter months.)

Along with those changes comes a shift in philosophy, Gray said.

“It is no longer an emergency housing program,” she said. “That’s no longer in the language in the bill that was passed.”

Motel voucher recipients will be expected to show progress toward getting into housing, with help from a case manager. That’s also a change in approach, Gray said.

Before, “it was purely: find someone a hotel room wherever you can, and I think we just know that that isn’t working,” she said.

Gray’s emphasis on providing case management underscores one broader tradeoff at the heart of this year’s law: The state will attempt to offer better services, but provide shelter for fewer people overall.

Advocates for unhoused Vermonters, along with some lawmakers who helped shape the legislation, have argued that DCF’s interpretation of the law misses the mark.

Brenda Siegel, executive director of End Homelessness Vermont, said the law was supposed to make access to services more flexible. The rule changes for motel use led by DCF, like more onerous processes to vet eligibility, point the other direction, she said.

“This is the highest-bar, most restrictive version of this I have ever seen,” Siegel said.

Carly Berlin covers housing and infrastructure for Vermont Public, in partnership with VtDigger.  This story was first published by VtDigger and is republished with permission as part of the Vermont Journalism Trust’s Community News Sharing Project.